How do I return or exchange an item?
Can I cancel or modify my order?
Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.
To modify or cancel your order contact our customer care at firstname.lastname@example.org
When will I receive my order?
Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This e-mail acts as an invoice and includes your order number.
Once your order is placed and depending on the item delivery method processing time is 1 -5 business days before the order is shipped out. Orders placed after 2:00 AM (GMT) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 9:00 AM (GMT). During peak periods, processing times may exceed 5 business days.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
How do I know the item will fit me? OR How does the item fit?
In order to help find the best fit, the following information is available on our site and in the product description.
- A size conversion chart to help convert international sizes
- Fit or product guidleines
Our Customer Care team is always available to answer any questions regarding measurements and fitting.