Shipping policy

 

Prices quoted in the website exclude VAT (added at the checkout if you are a UK resident) and exclude delivery costs, which will be automatically added (at the cost shown below) to the total amount due when you view the items in your shopping bag, and have selected your preferred delivery method.

UK:

Standard: 2-3 business days: £5 (UK Packet)

Express: 1 business day: £15 (DHL overnight or Royal Mail)

Europe:

Standard: 2-4 business days: £10 (DHL)

Express: 1-3 business days: £20 (DHL express worldwide)

Russia:

Express: 3-5 business days: £30 (UPS)

USA

Express: 3-5 business days: £20 (DHL express worldwide)

Middle East:

Express: 3-5 business days: £35 (DHL International)

Rest of The World:

Standard: 2-4 business days: £30 (DHL International)

Time

All our deliveries are approximate and unfortunately, we can’t promise you that your order will arrive on a specific date. We are also unable to inform you in advance as to whether a delivery might be delayed because sometimes there can be delays with shipping due to customs or at busy periods like Christmas and sales times. 

If we haven’t delivered your order within 21 days from the first date of delivery, excluding international orders, you have the right to cancel the order (but please allow more time for delivery around Christmas and during busy sales times). If you place an international order, we can’t be responsible for delays caused by customs.

For security reasons, so we make sure the right person gets the order, all orders must be signed for upon delivery. 

We shall not be liable for incomplete deliveries however they may be caused, but we will make sure you receive the missing pieces as soon as we are able to arrange for this. If we haven’t delivered the outstanding pieces within 21 days from the first date of delivery, then you are entitled to cancel the outstanding pieces from your order.

Taxes and duties

The customer is responsible for payment of all import duties and customs charges, wherever that applies, and in accordance with the relevant local, applicable laws. 

If your order is being shipped outside of the EU, then you may need to pay customs duty and other import taxes and duty charges in order to receive your order. The shipping company will contact you by phone to let you know that your online shop order is being held at your country’s customs centre and that you’ll need to make a payment to the local authorities. There could be a delay in delivering your order if you don’t pay the charges immediately. Paying any customs duty, import taxes and duty charges are your responsibility, and the local authorities will hold your order until you have paid the charges. Once you have paid, your online shop order will be delivered to you. 

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us. Duty is refunded by your local authorities upon your direct request to them. We are unable to request the refund of your duty on your behalf.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges. If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this.