Shipping policy

Shipping & Delivery

All prices displayed on our website are exclusive of VAT. VAT will be added at checkout where applicable (for UK customers).

Delivery charges are calculated at checkout based on your delivery destination and selected shipping method.

United Kingdom

Standard Delivery (2–3 business days) – £4.50

Express Delivery (Next business day) – £15.00
(Carrier: DHL Express or Royal Mail Special Delivery)

Europe

Standard Delivery (2–4 business days) – £10.00
(Carrier: DHL)

Express Delivery (1–3 business days) – £20.00
(Carrier: DHL Express Worldwide)

USA

Economy Delivery (5–10 business days) – £15.00

Express Delivery (3–5 business days) – £35.00
(Carrier: DHL Express Worldwide)

Middle East

Express Delivery (3–5 business days) – £35.00
(Carrier: DHL International)

Rest of the World

Standard Delivery (2–7 business days) – £40.00
(Carrier: DHL International)

Delivery Times

All delivery times are estimates only and are not guaranteed.

Whilst we aim to dispatch and deliver orders within the stated timeframes, delays may occasionally occur due to circumstances outside our control, including but not limited to:

Customs inspections
Severe weather
Courier delays
Public holidays
Peak periods such as Christmas, Black Friday and promotional sales

International deliveries may also be delayed by customs clearance procedures.

If your UK order has not been delivered within 21 days of the estimated delivery date, you may contact us to discuss your options. International delivery times may vary depending on customs procedures, and TNNS cannot be held responsible for delays caused by customs authorities.

For security reasons, some deliveries may require a signature upon receipt.

If an order arrives incomplete, please notify us within 48 hours of delivery so we can investigate with the courier and arrange any missing items where appropriate.

Customs, Import Taxes & Duties

For deliveries outside the United Kingdom, your order may be subject to import duties, VAT, customs fees or other local taxes.

These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.

Customs policies vary between countries, therefore TNNS cannot estimate or control these charges. We recommend contacting your local customs office before placing your order if you require further information.

If customs charges are not paid:

Your parcel may be delayed.
Your parcel may be held by customs.
Your parcel may be returned to TNNS.
Your parcel may be destroyed by customs authorities, depending on local regulations.

If a parcel is returned to TNNS because customs charges were refused or unpaid, any refund will be subject to:

Deduction of the original shipping costs;
Any return shipping charges or customs fees incurred by TNNS;
Any applicable restocking and administration fee.

Where a parcel is destroyed, abandoned or cannot be recovered because customs charges were not paid, no refund will be due.

Customs Duty Refunds

If you paid customs duty or import taxes to your local authorities and subsequently return your order, TNNS is unable to refund these charges, as they are not collected by us.

You will need to contact your local customs authority directly to enquire whether you are eligible for a refund of any duties or taxes paid.

Shipping Responsibility

Once your order has been dispatched, responsibility for delivery passes to the courier. TNNS will always assist in resolving delivery issues wherever possible, but we cannot accept responsibility for delays, losses or additional costs caused by customs authorities, incorrect delivery information provided by the customer, or events outside our reasonable control.